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Sole Circle Rewards Program

Terms & Conditions


The Sole Circle Rewards Program (the "Program") is sponsored by Vionic Group LLC ("Vionic", "we", "us" or "our"). Membership is open to legal residents of the United States who are 18 years of age or older. By becoming a Program member ("Member") and participating in the Program, you (i) represent that you are 18 years of age or older and (ii) agree to the following Program Terms and Conditions (these "Terms"). Your membership is non-transferable. These Terms are void where and to the extent prohibited by law. In any area where these Terms are void due to law, Vionic may elect at its discretion to no longer offer the Program. Program membership and its benefits are offered at the discretion of Vionic. We reserve the right, without limitation, to terminate the Program, or change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time. See "Additional Terms" for more details.

  • 1. The Program is only available in the United States at this time.
  • 2. Information collected as part of the Program will be used as set forth in our Privacy Policy and Terms and Conditions.
  • 3. For information about an individual account or any other Program-related questions or information, contact Vionic via email at info@vionicgroup.com or by phone at 1-800-832-9255.


  • 1. Enrollment
    • a. If you have made a purchase on the vionicshoes.com web site (the "Site") within the past 36 months, you will be automatically enrolled in the Program and will begin earning points ("Points").
    • b. You will be able to access information about your Program account (the "Account") by logging in on our Site. You are responsible for creating a complex password to protect your Account and for ensuring that you do not share your password with others.
    • c. Vionic employees are excluded from the program and cannot earn Points or redeem Rewards.
    • d. By becoming a Member, you agree to receive transactional emails, promotional email offers and updates ("Promotional Emails") from the Program, Vionic and its affiliates. You may unsubscribe from the Promotional Emails at any time via the unsubscribe link in those emails.
  • 2. Updating Account Information
    • a. Limit one membership per email address. In the event of a dispute over ownership of the Account, the registration will belong to the authorized Account holder of the email address submitted at the time of your purchases. For purposes of these Terms, the "authorized Account holder" for the email address is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
    • b. Once you become a Member, you can email Vionic at info@vionicgroup.com to receive information about your Account. You may need to provide additional proof of identification before your Account information will be disclosed to you.
    • c. Each Member is responsible for maintaining accurate and updated personal information in his or her Account profile. You may update your personal information on the Site through your Vionic customer Account.

Earning Points

  • 1. Earning Points
    • a. Once you enroll in the Program, when you shop on our Site, you will automatically receive points (the "Point") into your Account for every eligible product purchase (a "Qualifying Purchase," as further described below).
    • b. Your Points may be traded for Reward Certificates (the "Rewards").You will receive one point (the "Point(s)") for every $1 spent on any Qualifying Purchase or by participating in any of the activities listed in the Points Schedule, which specifies the conversion rate from Points to Rewards. You may view the Points Schedule by accessing your Account.
    • c. Vionic reserves the right, without limitation, to terminate, change, limit, modify, or cancel any of the above means of earning Points and the number of Points earned (whether through purchase or engagement), at any time, with or without notice.
    • d. If you provide your email at the time of purchase or engagement, your Points will be added to your Account within 10 business days.
    • e. If you return merchandise, the Points you earned from the Qualifying Purchase of that merchandise will be deducted from your current Points total.
  • 2. Points Expiration
    • a. You will receive an email when you earn enough points for a Reward. Once you earn a Reward, you must access your account on our Site, and claim the Reward. You will immediately receive a promotional code that you can use on any future purchases.
    • b. Your Points will expire on a rolling one-year basis. For example, if you earn Points on October 1, 2015, those points will expire on October 1, 2016 (the "Earning Period") if they have not been used towards a Reward (i.e. you did not earn enough points during the one-year period).
    • c. Your Rewards will never expire. Once your Points have been converted to Rewards, they will never expire and may be used toward future purchases as specified in these Terms.
  • 3. Qualifying Purchases
    • a. Qualifying Purchases include regular and sale priced footwear and orthotics on the Site, and purchases made with a gift certificate. Purchases of the following items are not qualifying purchases and Points will not be earned on them: accessories and gift cards, redemption of gift cards, sales tax, state fees, shipping charges, delivery charges or other excluded charges specified by Vionic from time to time.
  • 4. Reward Certificates and Redemption
    • a. Each time you earn a particular balance of Points within an Earning Period, you will be eligible to receive a Reward Certificate. Each time you reach a Reward Level (earning a minimum Point balance within an Earning Period that amounts to a Reward Certificate, you will be eligible to receive one (1) Program Reward Certificate (a "Reward Certificate"). You will be notified that you have earned a Reward Certificate as specified in Section 2 above. Your Reward Certificate with a corresponding coupon code will be sent to you via e-mail, and you can redeem your Reward Certificate online at vionicshoes.com. Points used for Reward Certificates will automatically be subtracted from your Points balance when Reward Certificates are issued.
    • c. NO PARTIAL REDEMPTIONS. If the price of a product is more than the value of a Reward Certificate, you will need to pay for the remaining cost of the product. If the price of the product is less than the value of the Reward Certificate, the remaining value of the Reward Certificate will be sacrificed.
    • d. No reissue of Reward Certificates, or points upon returns. We will not return or reissue to you any Reward Certificate(s) you used to purchase a product, or add points to your account, if or when you return the product to us. This is because Reward Certificates, and points have no cash value and can be used only once.
    • e. Reward Certificates can only be used on www.vionicshoes.com. To redeem your Reward Certificate, you simply need to enter your e-mail at checkout and use the coupon code provided in the notification e-mail. Only one (1) Reward Certificate may be redeemed in a single transaction.
    • f. Once you have earned a Reward Certificate, you will be notified by email at the email address you designated in your Account information. We suggest adding vionicshoes.com to the approved senders list in any spam filter you are using, as we have no responsibility for ensuring that you receive emails we send to you. We may also send you reminders about your Reward Certificates by email.
    • g. Additional exclusions and limitations may be specified on the Reward Certificate at the discretion of Vionic. Members may be notified of additional eligible and ineligible products at the point of redemption.
    • h. Lost, stolen, or expired Reward Certificates will not be replaced. Qualifying Purchases made at the time a Reward Certificate is redeemed for purchase amounts not covered by the Reward Certificate will be applied to the Member’s account who earned the Reward Certificate that is being redeemed.
  • 5. Additional Terms
    • a. Program membership and its benefits are offered at the discretion of Vionic. Vionic reserves the right, without limitation, to terminate, change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time, even though such changes may affect the value of Points already accumulated. Vionic may, among other things: (i) increase the number of Qualifying Purchases or activities listed on the Points Schedule required to earn a Point; (ii) institute or add blackout dates; and/or (iii) modify Point expiration dates. We may change or modify these Terms by posting the updated terms on our Site. Your continued participation in the Program will constitute your acceptance of the new or different Terms. You should periodically visit our Site to review the then current Terms to which you are bound.
    • b. These Terms supersede all previously published Terms in their entirety.
    • c. Abuse of the Program, including failure to follow Program policies and procedures, the sale or barter of products, Points, or promotional offers, and any misrepresentation of fact relating to these or other improper conduct as determined by Vionic in its sole judgment may result in cancellation of a Member’s Account, future disqualification from Program participation, and forfeiture of all Points accrued. At our discretion, and without limitation of our other rights and remedies, we may prosecute abuse of the Program to the fullest extent of the law.
    • d. Points and/or promotional offers are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member’s estate, and may not pass to a Member’s successors and assigns. Accrued Points and/or promotional offers do not constitute property of the Member. Accrued Points and/or promotional offers are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.
    • e. Vionic reserves the right to make bonus Points and other promotional offers available to select Members based on purchase activity, geographic location, Program participation, and/or information supplied by the Member. Vionic reserves the right to add, withdraw, amend, or otherwise change bonus opportunities at any time at its sole discretion, with or without notice to Members.
    • f. Vionic, its parent and subsidiaries and affiliate entities, and their respective officers, directors, employees, and agents (the "Released Parties") make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program, membership in the Program, or any products or services related to the Program. BY PARTICIPATING IN THE PROGRAM, EACH MEMBER HEREBY RELEASES THE RELEASED PARTIES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, AND OTHER EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEY’S FEES) RELATING TO THAT MEMBER’S PARTICIPATION IN THE PROGRAM, OR AGREEMENT TO THESE TERMS.
    • g. The Vionic logo, the Program logo, and other logos and taglines are the intellectual property of Vionic. Artwork, photography, and logos, including the logos and taglines used in conjunction with the Program, on our web site or in print, are copyrighted intellectual property of Vionic. These logos and materials may not be used, reproduced, replicated or doctored in any manner without the express written consent of Vionic.
    • h. This Program and these Terms will be governed by and construed under the substantive laws of the State of California, without reference to conflict-of-laws considerations, except where federal law including the Federal Arbitration Act apply.
    • i. Individual Arbitration of Disputes
      • i. You and Vionic each agree that any dispute, claim, or controversy arising from or relating to the Program or these Terms shall be resolved by individual binding arbitration, and not through litigation, unless the claim is properly filed in a small claims court on an individual basis. The arbitrator’s authority to resolve claims and make awards is limited to claims between you and us alone. Also, claims brought by you against us, or by us against you, may not be joined or consolidated in arbitration with claims brought by or against someone other than you, unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. THIS MEANS THAT NEITHER OF US WILL HAVE THE RIGHT TO FILE OR PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE ACTION RELATING TO THE PROGRAM, AND THAT ANY ARBITRATION PROCEEDINGS WILL BE LIMITED TO THE CLAIMS BETWEEN YOU AND US. BOTH YOU AND WE ARE GIVING UP ANY RIGHT YOU AND WE MAY HAVE HAD TO A JURY TRIAL, AND ALL OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT THAT ARE NOT AVAILABLE IN ARBITRATION.
      • ii. This Arbitration Provision is intended to apply as broadly as possible, and to include all parties and claims that would be included in a case brought in court. Thus, the Arbitration Provision also requires arbitration as to any other corporate or natural persons who are parties to the claim, such as our corporate affiliates and vendors, and members of your family. The Arbitration Provision also applies to claims of every kind and nature, including but not limited to counterclaims, cross claims and third-party claims, and claims based upon torts, statutes, regulations, common law and equity. However, any dispute over the validity, enforceability or scope of this Arbitration Provision shall be decided by a court, not an arbitrator.
      • iii. You or we may commence an arbitration proceeding by following the rules then in effect the American Arbitration Association (AAA), as selected by the party commencing an arbitration. For a copy of the rules, to file a claim or for other information, contact the AAA (adr.org or 800-778-7879). In addition, the AAA, claims may be referred to any other arbitration organization that is mutually agreed upon in writing by you and us, or to an arbitration organization or arbitrator(s) appointed pursuant to § 5 of the Federal Arbitration Act as it may be amended (FAA), provided that any such organization and arbitrator(s) will enforce the terms of this Arbitration Provision. This Arbitration Provision is made concerning transactions involving interstate commerce and shall be governed by the FAA. If there is a conflict between the applicable arbitration rules and this Agreement, this Agreement shall govern. The arbitrator shall apply applicable substantive law consistent with the FAA and applicable statutes of limitations, shall honor claims of privilege recognized at law, and, at the timely request of either party, shall provide a brief written explanation of the basis for the decision. The arbitration proceeding shall not be governed by any federal or state rules of civil procedure or rules of evidence. The arbitrator shall take reasonable steps to preserve privacy and confidentiality. Judgment on any arbitral award may be entered in any court having jurisdiction.
      • iv. You will be responsible for paying your share, if any, of arbitration fees, but only up to the amount of filing fees you would have paid to file a claim in the state or federal court closest to your residence. We will be responsible for any additional arbitration fees, even if we win the arbitration.
      • v. This Arbitration Provision shall survive termination of the Program or your Account and any bankruptcy by you or us. If any portion of this Arbitration Provision or this Agreement is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Provision; provided, however, that the entire Arbitration Provision shall be invalidated if the requirement of arbitration solely on an individual basis is deemed invalid or unenforceable.