FREE RETURNS & EXCHANGES
We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges for purchases made only on vionicshoes.com.
HOLIDAY RETURN POLICY
During this holiday season, all gift purchases made on vionicshoes.com from November 1, 2016 through December 25, 2016 will be accepted for exchange or store credit through February 15, 2017.
If you are returning a gift purchased on vionicshoes.com and are not the original purchaser, please call Customer Care at 1-800-832-9255. You may select to exchange merchandise for the same style in a different color and/or size, or store credit in the form of a gift card redeemable at vionicshoes.com.
THE PURCHASE OF E-GIFT CARDS
CANNOT BE RETURNED.
You may return or exchange your merchandise for any reason within 30 days of purchase as long as the original purchase was made on vionicshoes.com. Returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement.
PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.
HOW TO MAKE A
RETURN OR EXCHANGE
For a return: Fill out the return portion of the form that was included in your original shipment.
For an exchange: Fill out the exchange portion only on the form that was included in your original shipment.*
STEP TWO: Repackage your merchandise in its original packaging and include the completed form.
STEP THREE: Affix the prepaid label to the outside of your box and make note of the USPS tracking number in case you need to track your package at usps.com.†
STEP FOUR: Drop off your package at any authorized USPS (United States Post Office) location. or give it directly to your mail carrier.
*Exchanges can only be made for the same style as your original. Purchase in a different color or size only.
†If you do not use the provided shipping label and designated shipping method, Vionic is not able to refund shipping charges.
DO YOU WANT YOUR EXCHANGE FASTER? For the fastest exchange service and to check size and color availability, please call Customer Care at 1-800-832-9255.
NEED A NEW RETURN/EXCHANGE FORM? DOWNLOAD AND PRINT A NEW FORM >